24/7 Technical Support
We're all about providing uninterrupted customer service 24/7. To make that happen, we've got our own Technical Support team. Our specialists are available around the clock to provide high-quality, fast assistance, and they can respond to incidents in as little as 3 minutes.
We've got 3 different rate plans for getting in touch with the tech support team.
- Standard. Service hours - from 8:00 to 17:00 Moscow Standard Time (GMT +3). Critical Incident resolution time - up to 8 hours.
- Expanded. Service hours - from 8:00 to 20:00 Moscow Standard Time (GMT +3). Critical Incident resolution time - up to 6 hours. We set up a chat with technical support staff.
- Premium. Service hours are 24 hours a day. Critical Incident resolution time - up to 4 hours. We set up a chat with technical support staff. Also, a personal manager is assigned.
Software Solutions Documentation
Here you can download the technical docs and instructions for our solutions.
- All categories
- Medicines
- Dietary Supplements
- Dairy Products
- Packaged water
- Agrochemicals
- Vegetable Oil
- Veterinary Products
- Soft drinks
- Medicines Uzbekistan
- Medicines Kazakhstan
- Medicines Kyrgyzstan
- Medicines Azerbaijan
- Antiseptics
- Medical products
- Cosmetics, household chemicals and personal hygiene products
- Motor oils